WeWatch

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Privacy Policy

Overview

WeWatch is a company that specialises in providing car park management services aimed at optimising parking facilities for efficiency, security, and user convenience. This policy has been produced and will continue to be updated in line with the Data Protection Act 2018 and the General Data Protection Regulation.

This policy will explain your rights and what to expect when we collect personal data from you, including information about the right to access the information obtained.

WeWatch has authorisation from ‘Landowners’ to operate their car parks using a variety of different services. This includes ANPR, MNPR and CCTV monitoring.

What We Do

We monitor the entry and exit of our sites with ANPR and CCTV at car parks.

We obtain Images of people and vehicles, including vehicle registration numbers, these are obtained to confirm the length of stay and enforce non-compliance with the Terms and Conditions of entry onto our privately owned sites.

We also use our cameras to detect and deter wrongdoings to provide active information to our clients.

Who We Are

WeWatch is a company registered in England and Wales whose registered office is at Office 2 51 Pinfold Street, Birmingham, West Midlands, B2 4AY.

What Data Do We Collect?

We collect data for the purposes of delivering our services, including images of vehicles within the premises of our sites or the VRM (Vehicle Registration Mark). We may also include written notes as supporting evidence of a motorist failing to comply with site terms and vehicle movements during the period of contravention.

How Do We Collect Data?

  • If you are the registered keeper of a vehicle which has had a Parking Charge Notice issued against it, your details will be requested by the  Driving Vehicle Licensing Agency (DVLA).

If you are not the vehicle’s registered keeper, we use other methods to obtain your information; this includes no longer living at the address held by the DVLA.

  • A third party has confirmed that the vehicle was on hire or lease to you at the time of contravention.
  • A third party has confirmed you were accountable for driving the vehicle at the time of contravention.
  • A third-party credit reference
  • A third party living at the residence can confirm you no longer live at the address
  • A third party passing over forwarding addresses

WeWatch for the purposes set out in this Privacy Policy under all sections; when information is provided in relation to a Parking Charge, WeWatch may share it with the following services outlined below:

  • The International Parking Community for auditing purposes of our car park management services.
  • The DVLA to obtain the registered keeper details.
  • The Independent Appeal Service (IAS) to consider any appeal made.
  • Print and mail service providers to respond to any queries or appeals.
  • Email Service Providers to respond to queries or appeals by email.
  • Credit reference agents to ensure we are writing to you at the most recent correspondence address.
  • Collection Agents for the purpose of enforcing a parking contract.

Other than stated above, information supplied to us is subject to confidentiality and will not be disclosed otherwise without your prior consent.

We will not ask you for any more information than we need, and we do not keep your information for any longer than we need to.

We take reasonable steps to keep your details up-to-date and accurate. Please keep in mind that we may hold your records after your appeal has been considered as we are required to have effective audit trails and to comply with regulatory and legislative requirements.

General Data Protection Regulation (GDPR) gives you the right to access information held about you. 

As an organisation, we look after your personal data by having security that is appropriate for its nature and the harm that might result from a breach of security. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site. Any transmission therefore is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

The Legal Position

This privacy notice includes the following information to help you understand clearly how your data is being used:

  • The lawful basis for processing your data
  • Categories of data processed
  • What we do with your personal data

Your Rights Under the DPA are as Follows:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object

 

Please note that you have the right to request the above, however, when we receive your requests, we may object to your request if we do not agree with it. However, if you do make the request, we will tell you if the request has been granted or not and the reason why.

We have appointed a Data Protection Officer: dpo@wewatchparking.com. You may contact the officer to enquire about the information we have retained and to request access to your data. We are fully compliant with the GDPR and follow the guidance set by the Information Commissioner’s Office (ICO).

Our Legitimate Interest in Processing Your Personal Data

The processing is necessary for a contract which has been entered into and there is a legitimate interest to do so. We are entitled to ensure safety and security and help deter/detect criminal activity.

Sharing Your Personal Data

Your personal data may be shared for the payment of a parking tariff or charge with: third parties, such as a payment facilitator, an external software provider, debt recovery companies, solicitors and high court officers where necessary to ensure compliance with your obligations under the contract. We will not transfer your personal data outside the UK or the European Economic Area (EEA). In the event that such a transfer is necessary, we will ensure that appropriate safeguards are in place—for example, the use of Standard Contractual Clauses (SCCs).

The Five Categories of “Personal Data” We Process:

  • Unpaid Charge/Tariff:

As a compliant user of our privately managed car parking site, the personal data we obtain is your registration number. We may capture images of the vehicle, occupants or bystanders. A full list of your rights under GDPR is summarised above. We then erase your registration and any other images from our records.

  • Unpaid Fee:

Where there is a fee is payable, we may request personal details of the registered keeper of the vehicle from the DVLA and other third parties (for example the registered keeper or hire companies where applicable) who may possess information which could assist in resolving any dispute.

  • Appeals:

If you decide to challenge a parking charge and we reject your challenge, then we will provide your registration number and parking charge number along with the time and date of the parking event to the IAS and/or the International Parking Committee (IPC). This is to allow you to contest the charge with an independent adjudicator.

  • Postal Parking Charge:

If you have received a Parking Charge Notice by post, we will have previously obtained your personal details, which could include images of your vehicle, occupants/bystanders and the vehicle registration.

We will also have to obtain the personal details of the registered keeper of the vehicle from the DVLA.

The Personal Details We Will Obtain Include:

  • The name and address of the registered keeper
  • The make, model and colour of the vehicle
  • Confirmation of the registration number
  • Any other information that we gather, in pursuance of the unpaid fee, including information that is shared by you with us.

Information specifically related to Parking Charge Notices (PCNs) will be held for a sufficient period to enable the fee to be settled by you or another party, and to resolve any disputes. Normally, this PCN-related data will not be retained for longer than 6 years. However, in certain circumstances, it may be held for longer than 6 years. Examples include:

  • When there is an ongoing dispute which requires us to hold the data for longer than normal.
  • Where a court order has been made allowing us to pursue outstanding money after the expiration of 6 years.

 

CCTV and ANPR Data Retention

All CCTV footage is retained for a maximum period of 15 days, after which it is automatically and securely deleted. Automatic Number Plate Recognition (ANPR) data is retained for up to 90 days and is then securely disposed of.

Changes to Our Privacy Notice

From time to time we may amend the way in which we process personal data. This may lead to changes in how we collect and/or use your personal information. We may amend the terms of this Privacy Policy at any time.

WeWatch Website Privacy Policy

We take care to protect the privacy of users of the WeWatch Website, with regard to each of your visits to our website we may automatically collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

The information which we collect and store during normal use of the site is used to monitor and analyse how parts of the site are used. Such use does not result in any personally identifiable data being collected or stored

By submitting your information and/or use of this website, you consent to the use of that information as set out in this Privacy Policy.

Use of the Information

Information supplied to us is subject to confidentiality and will not be disclosed without your prior consent other than in line with this purpose, whereby it may be necessary to share data with the IPC, DVLA, IAS, print and mail service providers, email service providers, credit reference agents, collection agents or solicitors or any other duly authorised sub-contractors.

Depending on the nature of your appeal, the information you may give may be classed as sensitive personal data. For example, if you give information relating to a medical condition you may have. We will only use this information as part of your appeal and we will not use it for any other purpose.

We will request your consent when we need to disclose this information to a third party, in order to verify your appeal

By submitting your appeal, you consent to the use of all information as set out in this privacy policy.

We look after your personal data by having security that is appropriate for its nature and the harm that might result from a breach of security. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk and you should take the appropriate steps in respect of this risk.

Commercial Enquiries – Privacy Statement

When you make an enquiry via our Commercial Enquiries heading you accept that WeWatch will collect and process personal data such information may include, your name, company name, email address, telephone number and the details of your message. These details will be used to contact you to discuss any opportunity, provide you with brochures or bespoke sales information, and add you to our customer contact database. This information may be shared with other personnel in the business to deal with your enquiry such information will only be held for as long as necessary according to the nature of the enquiry. If you do not wish to be added to our customer contact database, please email info@wewatchparking.com

Police Enquiries – Privacy Statement

This privacy statement has been produced in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. The statement applies to all personal data. WeWatch will only process and supply information to the Police Services for the purpose of their grounds to request personal data as stated in the British Transport Police information request form under the Data Protection Act 2018 and in line with the GDPR.

How to Complain

WeWatch is committed to ensuring your data rights are upheld, if you are unhappy with how we have used your personal data or with any correspondence received you can contact us via email: info@wewatchparking.com

 

Contact Us

If you have any queries relating to this Privacy Policy, please contact us by e-mail at: info@wewatchparking.com